Research in Motion Tuesday Said After Three Days That it Is Still Trying to restore service for BlackBerry Customers spanning five continents.
The service interruptions Began on Monday, and INITIALLY Affected BlackBerry owners in Europe, Africa and the Middle East. By Tuesday, the problem migrated to Brasil, India, Chile and Argentina. On Wednesday, users in North America Began Complaining of the Sami disruptions. The failures in the Subscribers Have left Affected regions Without access to BlackBerry's instant messaging service and the Web.
Wednesday's hit Could not Come at a Worse Time for the handset maker, Which is fending off a crowd of agitated Growing Investors, Who are calling on the company to explore options and new Strategic Leadership. Shares of the company Have fallen 60 percent this year Nearly smartphone buyers have increasingly choose Android phones or iPhones.On Wednesday, as news of the Problems Caused Spreading network of RIM shares to dip Even lower, falling More than 2 percent to close at $ 23.88.
Analysts Say That WAS RIM battling to restore service to more Than the millions faced with glitches to BlackBerry cellphone service. The company WAS ITS Also fighting for a foothold in Rapidly Changing Industry.
"It's symbolic of what's going on at the company," Said Colin Gillis, an analyst at BGC Partners Who follows the Telecom Industry. "It's a Bloodbath."
The Waterloo, Ontario, company's grasp on the global smartphone market steadily HAS Declined Over the past few years. In 2008, the company COMMANDED 46 percent of the market share for mobile devices around the world, According To Data from IDC, a research firm. Order by the first half of 2011, that 'hold HAD weakened from under the surging popularity of the products from rivals, sliding to 12 percent.The company hoped to revive HAD ITS Business and Consumers dazzle with the BlackBerry PlayBook, a 7-inch touch-screen tablet, the device aims to gain traction yet HAS Among a Broad audience.
At the Same Time, Dozen of sleek new Android devices are on store shelves Arriving in time for the holiday season and Apple IS releasing the latest version of the iPhone on Friday.
On Wednesday, in a conference call to address the Problems, David Yach, the chief technology officer for software at RIM, Said That The Company Did not find any traces of a security breach. Instead, Mr. Yach Said That a switch that link icts internal network to the Internet HAD failed to function Properly. Backup systems Designed to support the infrastructure in aussi Such instances failed to work Properly and a backlog of unsent messages Began to pile up, and choking the system knocking Other portions of the infrastructure offline, He Said.
"We Have global teams working around the clock on this, 'he said. "Our top priority IS to return services to our Customers."
By late Wednesday afternoon, Some BlackBerry owners reporting That Were Returned HAD Service, Research in Motion executive order Did not Say When They Expected normal service.
Ken Dulaney, an analyst with Gartner, Said That The Biggest Remaining questions whether the recent WAS Hiccups Would prompt current BlackBerry owners to switch to Other handsets. "Wireless access HAS Become mission critical and people depend on it, 'he said payday loan." Any kind of outage IS a serious problem. "
Frustration erupted on social media sites like Twitter and online forums to cater That the owners of BlackBerry devices. "Uugh. If i do not get back to you today, This Is Why. BlackBerry outage Appears to Be Spreading, "a user named Diana_Knight posted to Twitter on Wednesday.
CrackBerry.com is, a popular online forum That Cater To BlackBerry owners, a thread Called "Enough is Enough" had Attracted Thousands of views and comments by Hundreds of Wednesday afternoon. "This is it. This is the boiling point. Someone HAS to go over to Waterloo and slap Those in charge at RIM, "wrote a user going by the name BlackLion15.
Such failures are not uncommon occurrences for RIM. Last month, the BlackBerry's popular messaging service crashed for SEVERAL hours in shares of Latin America and Canada.
Because RIM Sends Its Own ITS-through data servers, any, disruptions are felt by larger swath of users Than For Other handset makers. That Can Be infuriating for wireless carriers Who are helpless at the annoyances of Their Customers Who are using BlackBerrys on Their network.
Representatives for Verizon, AT & T and Deutsche Telekom, all of Which sell BlackBerry phones, Declined to how deferring to RIM to address the outages.
By Wednesday morning, Wall Street WAS alight with e-mails from Technology Department Notifying Employee of the problem. Bankers' meetings Fell Through When Attendees Could not look up the locations. Employees Were Reduced to leaving voice-mail messages.
The RIM failure coincided with a major wireless Industry Conference in San Diego, Where Many Companies That Carry RIM's traffic complained of getting little or no information about Just what HAD gone wrong or how long it take to fix Will. Others less Were Concerned about the communications Industry Than Their Own. "With this outage, People Will Say Enough is Enough." Said Frank Nein, an Industry Analyst with 9Sight2020, Who Said HE HAD MET is Tuesday of RIM."And They Did not Have Any answers about the network. They Did not Have Any decent response to all consumer devices coming thesis Into Their turf. "
Mr. Yach Said That The Company Was Not Currently exploring options Such as Customers compensating for the Period of time Were Their services offline.
"Our priority IS getting the service back up and running, 'he said. "At the end of the day, that's going to make What is our Customers the happiest."
A Few Financial Professionals saw a small silver lining on Wednesday. Alex Maloney, a director at Perkins Fund Marketing, a placement agent for hedge funds, the service interruption Said Actually WAS a nice vacation from gloomy e-mails.
"This is not Necessarily the worst outage time for a year, 'he said."It's not like people are getting a Whole lot of positive e-mails this day, Given the turmoil in the Financial Markets."
Quentin Hardy and Evelyn M. Rusli Contributed reporting.